Frequently Asked Questions
Everything you need to know about bringing Rag & Bone Bros quality into your home.
What is the typical delivery timeframe for furniture items?
Most of our handcrafted home pieces are processed within 3-5 business days. Standard freight shipping typically takes 7-14 business days depending on your location within the continental United States.
Do you offer White Glove delivery and assembly services?
Yes, we offer premium White Glove delivery for an additional fee at checkout. This includes room-of-choice placement, full assembly of your furniture, and removal of all packaging materials.
What is your return policy for home decor and textiles?
We offer a 30-day return window for most items in their original condition. Please note that custom-made upholstery and final sale items are not eligible for return unless they arrive damaged.
How can I request fabric or wood finish swatches?
We want you to be confident in your choice. You can order up to five complimentary swatches through our 'Request a Swatch' page to see how our materials look in your home's unique lighting.
What kind of warranty comes with Rag & Bone Bros furniture?
All of our structural furniture pieces come with a 5-year limited warranty against manufacturing defects. This covers frames, joints, and hardware under normal residential use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.